How do I know if I will like living at Eastleigh?
We can offer you a trial visit when you will have the opportunity to sample all that is on offer, from a trip out on the mini-bus to tasting the delights from our award winning kitchen.
How will I know that my needs can be met?
The Clinical Director/Home Manager will endeavour to meet with you in your present environment to discuss your current needs prior to your move to Eastleigh.
When can I receive visitors?
This is your home and we appreciate that you may wish to have visitors at varying times and therefore there are no restrictions on visiting hours.
Can I come and go as I please at Eastleigh?
Yes, of course, but for your own safety any risks to you must be managed correctly and therefore we ask to be advised of your intentions in advance; to insure that we can support you to enjoy your excursions as much as possible.
Will I be able to see my Care Plan and Medication Notes?
You can request to see your Care Plan at any time.
Does the Managing Director take an active role in the day to day running of the home?
As the home is an individually run business the Managing Director, Mr Garry Wilson, likes to be very much part of life here at Eastleigh. Having been in the caring environment for over thirty years, of which the first ten he spent in Exeter where he previously owned/managed a home. He then purchased Eastleigh in East Street, South Molton in December 1992. The original building saw many changes initially and then it soon became apparent that nursing care was required in the community. After nearly three years of progressive development the project to provide this facility was completed in September 2001. In 2003 Eastleigh Minehead was purchased with the provision of 21 residential beds; along with outline planning permission for a much needed facility to provide nursing care. The outstanding gentleman’s residence was enhanced over the initial period of ownership and in February 2005 building commenced on the new state of the art luxury nursing home; which opened in June 2006. This superb nursing wing was further augmented in 2011 with the introduction of seven superior suites which complement the sense of opulence throughout the home. In 2012 the business marked a further milestone in the development of its portfolio with the addition of a 60 bed nursing home in South Molton. This home has been recognised for its pioneering approaches to the care of specialist nursing residents and the avant garde approach to expert advanced dementia care. The original building in South Molton returned to residential status with the opening of the nursing home. This home has benefited from a detailed refurbishment programme which has focused on introducing a secure dementia suite for residential residents. Even after twenty years Mr Garry Wilson is still integral to the business and a regular face within the home for staff, residents and visitors. This ability to retain a full knowledge of the business and applying modern methodologies that meet the daily requirements of staff and residents ensures that Eastleigh remains at the forefront of care excellence.
How can I find out more about Eastleigh and see a copy of the latest Inspection Report?
You have two ways of finding out more about Eastleigh; 1. You may call in at any time or you may choose to make an appointment to meet the Managing Director or Home Manager, and to have a personal tour of our homes. 2. You may contact the Care Quality Commission on 03000616161 and the Inspection Report is on their website www.cqc.org.uk
How do I arrange to have a telephone in my room and how do I pay for this?
In our Minehead and East Street Home's there is a telephone point in all rooms and connection can be arranged with BT. Bills will then be sent either to you directly or to whoever looks after your financial affairs. In our Raleigh Mead Home we have an internal telephone system in which we can arrange for a line to be set up in your room. We will then send monthly invoices to you or whoever looks after your financial affairs.
Can I receive Sky TV?
Yes, you will need to subscribe as an individual to Sky direct as you would in your own home.
Can I have a newspaper delivered every day?
Yes, the local newsagent delivers every day to Eastleigh and the bill can be sent either to you directly or to whoever looks after your financial affairs.
I enjoy a glass of red wine in the evening.
This is your home so of course you can still have your evening drink and we would be more than happy to order items like this for you on the Internet or provide it at an agreed additional cost.
Can I enjoy a cigarette at Eastleigh?
Unfortunately to comply with current legislative requirements we are a “No Smoking” home and therefore we are unable to allow smoking within the home.
How often will my laundry be collected?
Laundry is collected from rooms daily and normally returned within 24 hours.
How do I have my dry cleaning done?
We can arrange for this to be taken to the local dry cleaners and collected for you.
Will I be registered with a doctor?
If you are already registered locally this will remain the same. If you are from outside the area then we can register you with a GP of your choice or you may leave that with the staff involved with your care. The district nursing team visits all residential clients for their care needs, but if you are a nursing client then the nurses within the home will attend to all of those nursing needs.
Can I bring items of my own furniture?
You are very welcome to bring small items of furniture. For Health and Safety reasons we need to restrict the room from becoming cluttered and it is necessary for all items of furniture to be fire retardant.
Will the cost of care rise in the future?
Yes, it is likely to. If it is a concern, either speak to a member of our management team and/or Chris Lee on 07810 481248 for free independent specialist advice on long term care funding.
How do I make a complaint?
We have a formal complaints procedure within the home. When you become a resident you will be presented with a Philosophy of Care which will give you clear guidance should you feel that you need to raise a concern.