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Visitors Protocol Amended 24/11/2020 At Eastleigh Care Home Group, we have developed a protocol for all visitors to follow to allow us to provide a Covid safe environment for you and our residents during your visits to the home. If you would like to visit Eastleigh Care Homes or services, we ask that you follow the instructions below.  Please can you access the online visit booking system to secure a physical or virtual visiting session with the home, you will need an appointment to attend  If you do not have access to the internet you can call the home and ask to speak to the receptionist between the hours of 9 am - 5 pm, Monday to Friday who will book at an appointment for you  Physical and virtual visiting will be in operation from Monday to Saturday from 10 am to 4 pm  There are obviously exceptions to these times, and this will need to be agreed by the Registered Manager depending on the circumstances and will be very limited and discretionary  Visitors who arrive without an appointment will not be permitted to visit and will regrettably be asked to leave  The booking slot is time specific; this will allow us to clean the area before the next visitor arrives  Only two visitors will be allowed to visit at one time in the visitor’s hub  No pets are permitted to visit  We are unable to provide refreshments at this moment in time and you are unable to bring refreshments with you for the visit  If you are bringing belongings for your loved one, we ask that you hand it to a member of staff, to allow them to cleanse the items before they are shared with your loved one. Please do not share drinks with your relative during the visit, or pass items between you. Please keep your visit to a social interaction only  If you arrive early, please wait in your vehicle until your appointment. If you are late, you will only be given the time left for the appointment for that slot.  Please do not enter the home and wait to be directed to the visitor’s hub on arrival  Please always maintain 2 m social distancing for the interactions with our team  When visiting please do not leave the visitor side of the hub, except at the closure of your visit or for an emergency. We ask you to respect this at all times  Our team will either provide you with a call bell to alert for assistance or a colleague may support your loved one in their side of the hub  The Home reserves the right to decline your visit for justifiable reasons  You may contact the home on a day to day basis to see if there any slots left – like a ‘last minute appointment’ We are sorry for the inconvenience and we know how difficult this is during this pandemic Please be assured that our protocol is designed to maintain the safety of those within our care and those who work with us. Please help us to keep everyone as safe as we can!